We will issue a full refund (minus a 5% processing fee) for multi-day live courses if you are not completely satisfied. You may withdraw and request a refund until 48 hours after the first course session. After this period, no refunds will be issued.
Downloadable courses and one-day live courses are not eligible for our refund policy.
How to Request a Refund
To request a refund, you must send us a message through the Refund Request contact form below. You will need your 9-digit Order ID, which can be easily located near the top of the email receipt you received when you registered for your course:
Hello John Doe, Thank you for your order. Order Receipt: Order ID: 130418629 Date: Thu Jun 26 19:11:33 -0400 2008 ...